TPG ADSL2+ Issues (fluctuating ping and down/up)

[BkWhat]

Just recently moved and having issues.

As mentioned in title, fluctuating down/up and ping.

Some speedtests reveal 8mb down. 0.8mb up.

Speedtests following that can range from 5down to 3down and 0.5up to 0.2up.

Username: brendanhclu

[BkWhat]

Additionally, seems to be timing out every so often via pinging google.com

[Ahra_G]

Hi @BkWhat, 

Thanks for reaching out! I've ran remote line test on our end and have detected errors on the equipment which can possibly cause drop outs on the connection. 

We will make some adjustments on your connection since the line itself is free of any fault. Once done, we will monitor your connection for at least the next 24hrs to see if the adjustment will make the connection stable. 

If, by any chance you have a spare modem that we can test, that would be very helpful. We can then organise a call back to be made from our Technical Team in order to perform troubleshooting along with you and run real-time tests with the other modem. 

We'll await for your response. 

Cheers! 

[Ahra_G]

Good day, @BkWhat! 

We have seen that that connection has now gone steady for almost 24hrs now after doing the adjustment on the connection. 

Should you still experience issues, please don' hesitate to let us know. 

Cheers! 

[BkWhat]

Hey Ahra,

After doing some cabling around the unit, unplugging modem/router and adding in a splitter for the homephone, the connection has become unsteady again.

It seems to randomly time-out and spike between 150-300ms and then return to normal.

This only occurred last night, when I unplugged everything. Before this, the connection seemed fine.

[Riezl]

Hi @BkWhat, we have checked the status of your connection and it appears to be stable for more than 15 hours now.

Our record shows that the drop outs is possibly caused by a modem issue, but we'd like to monitor the connection for 24 hours.

If the issue persists, you may need to perform a hard reset on the modem or try a different modem for comparative testing.

Please keep us posted. Thank you.

[Riezl]

Hi @BkWhat, we have checked the status of your connection and it appears to be stable for more than a day now.

Should you need any assistance, feel free to drop us a message. Cheers!