Hi @staceyo283,
The 2 common reasons why you are getting this error message are listed below:
1. TPG e-mail servers detected some virus or malware on the e-mails that you are sending.
2. TPG e-mail server has detected that your account is sending message to a large number of recipients; Unsolicited bulk email (UBE) / Unsolicited commercial email (UCE).
You can follow the simple steps below to fix this issue:
1. Change you TPG account password online: https://www.tpg.com.au/home/myaccount
2. After changing the password Wait for 15-30 minutes before testing the mail.
Note: If you are sending e-mails to a large number of recipients (Exp: More that 50 recipients) please enable the SMTP authentication on the e-mail client settings to avoid getting banned by the server.
We recommend that you check first if the email settings are correct by visiting this link: TPG email settings
One you determined that the settings are correct, you can follow the article created on Setting Up TPG Email for Microsoft Outlook
Let us know should you require further assistance.
Thanks!
Ahra_G
Today my Outlook program started showing a send and recieve error "authentication denied. User denied due to previous abuse" I used the guides from the TPG Community to reset my password and can send emails from my webmail but not from Outlook. After talking to a support person at TPG I was advised to delete my TPG account from Outlook and have been unable to add a new account. Please help
