TPG Mail Server - Expired Security Certificate Warning

[BasilDV]

Hi @Onlinehui and @xatiese74

Have you tried to reconfigure your mail account into your iPhone? If not, are you able to try it first.

Also, what is the error message you are receiving? Is it the same certificate issue?

BasilDV

[Onlinehui]

It works now

[BasilDV]

Glad that this has been sorted @Onlinehui.

Cheers!

BasilDV

[xatiese74]

Mine is still not working.  Still saying error - expired security certificate.

[BasilDV]

Hi @xatiese74

What troubleshooting have you tried so far? Have you tried to use your mobile data and see if it's going to work?

Are you able to Open TPG post office on your iPhone and check if the email will work?

BasilDV

[xatiese74]

So my mail works fine on my iPad.  Mail was working fine on my iPhone until a couple of days ago when the certificate expiry issue message came up.

I have tried reentering my password.  I have tried just using mobile data.  I can log in via Post Office on my iPhone.

The message I am getting on my iPhone - Cannot Get Mail - The mail server "mail.tpg.com.au" is not responding.  Verify that you have entered the correct accoun info on Mail settings.

[xatiese74]

I deleted the account on my phone and recreated.  It changed the server port for outgoing mail server and seems to be working now.  Thanks for your help.

[BasilDV]

Glad that this has been sorted @xatiese74.

Cheers!

BasilDV