I can see that your case has been raised to our Engineering team.
After assessment, they've identified an issue with the line being controlled by NBN Co. With your SMS confirmation, NBN tech has been arranged tomorrow, Tuesday, 12 February 2019, 1:00 PM - 5:00 PM.
Their technicians advise of a possible need for entry to the premises to finalise the connection. This means we require you or a person over 18 years of age to be home for the appointment.
Once the job order has been completed, our Engineers will be updating you via SMS or phone call.
If you ever need additional help, please feel free to reach out.
Based on the latest update on file, one of our Engineers has been in touch with your last and provided the escalated case progress. We are advised by NBN Co. That the issue will be rectified on or before the 26th of February. Further updates will be provided by one of our Engineers via SMS or Phone call.