TPG NBN router randomly drop of the network

[nguyenvq]

Hi TPG
The TPG NBN router is randomly drop off the network. It is not constantly but it happens every 3-4 weeks after restart the router. How do i know this. I can’t access the Internet, then i log in the router, the Ewan interface is still showing the TPG public IP address. To solve this issue I have to restart the TPG router. So could you tell me why it happens? Do my router need firmware update?

[nguyenvq]

Hi TPG

I am still waiting on your reply on this issue?

[Ahra_G]

Hi @nguyenvq, 

Please be advised that our NBN service uses a Dynamic IP thus the change in your IP address. 

You may provide us with the following info in order for us to check if your equipment needs a firmware update: 

Product type: 

Serial no: 
Hardware version: 
Software version:   

Regards,

Ahra_G