TPG dropout

meradox
Level 3

Good morning,

Your techs have been here a couple of times. Now, it's as if thery had never tweaked it. Dropouts seem longer and remain intermittent.

I've taken photos of the router during normal operation and during dropout. Doh! As I write the signal has dropped out.

It's usually operator error when I'm involved so I'll not be surprised if that's the case. Any suggessestions?

 

 

BasilDV
Moderator

Hi @meradox,

 

Our sincerest apologies if the issue has recurred.

 

We'll escalate this case with our Engineering team for further investigation and have this case relodged with the NBN Co if needed.

 

An assigned Engineer will be in touch with you via SMS or phone call once an update is available.

 

Thank you for your patience.

BasilDV