TPG emails and Microsoft 365

[Aubrey]

Hi @neates, check if this YouTube video helps: https://youtu.be/tqLAseTeKps. If this works, then you can also try configuring it on your Android phone. We have no information as to how long Outlook 2016 be functional, you can check this with Microsoft. 

Alternative option for you is to use the TPG Post Office or use the built mail app on your phone. 

Regards,

Aubrey

[neates]

Thank you for your suggestions, @Aubrey 

I presume that by the "built [in] mail app on your phone", you mean Gmail? I have a Gmail account, and tried to follow the steps, including the info kindly supplied by @david64 , but I got nowhere because "couldn't connect to server" (TPG server??). So still no closer to a solution.

The info in the Youtube clip is too confusing, sorry. It's not clear, for instance, which password the presenter is referring to at various points in his presentation.

I'm thinking the solution emerging is to inform all our email correspondents that we will be leaving TPG and going to the MS 365 account for email. A long and painful process, but it seems it will have to be. Nothing else is working.

David

[Aubrey]

You can check our these steps on how to setup your email on the Android phone:

https://support.tpg.com.au/email-setup-gmail-android-os
https://support.tpg.com.au/email-setup-samsung-android-os

Alternatively, we can get our Helpdesk team to help you with the setup. You can send us a private message with your TPG customer details.

Thanks,

Aubrey

[neates]

Thanks @Aubrey. 

I have ended up setting up the TPG Post Office on my mobile phone. Atleast that means I can access new emails. That will have to do for now.

regards

David 

[neates · Accepted solution]

Hello again @Aubrey 

And today, just like that, my tpg emails are again visible in the Outlook inbox on my mobile phone. 

As to who made it happen - TPG? Microsoft? - I have no idea. Whether it lasts beyond the November '23 deadline set by Microsoft for axing "other" accounts in Outlook, who knows, but for now we can consider this as 'solved'. Would be interested to know, if it was solved at the TPG end, what you had to do...

regards

David

[Aubrey]

Glad that you're back on track, @neates!

There have been no changes done on our end though.

Regards,

Aubrey