The Messaging Company Charges

[MGunningOzemail]

Can I assume this only affects OZEMAIL addresses?

Ive been OZEMAIL since the late nineties, when IINET bought it  I kept it going and evetually signed up to their NBN.

I have since got 3 more adresses from iinet for my businsses.

Now i get an email fromm IINET saying their closing my xxxxxxx@ozemail.com.au address, 

they also say my other email addresses wont be affected.

Then they say they are no longer providing email services anymore

Im confused. wats going to happen to my 3 other addresses??? 

[heich]

I am appalled by the treatment TPG is giving their customers including myself. I have been with TPG for over ten years now and this is the first time i have heard of an internet provider breaking its contract to their customers by relinqishing its right to provide an email service.

The reason most people join an internet provider is so they can have a permanent email address for either personnal or business reasons and for a large provider as TPG is, they have broken the trust to their customers and also broken their contracts with their customers.

The hand over to "The Messaging Company" must come with a substantial reduction in monthy account payments. The amount of email use equates to around 20 percent of the total account usage and hence the contract payments should be reduced by the same amount.

I personally will be asking to have my account payments reduced by 20 percent or moving to a provider that still believes in providing the total package and customer satisfaction.

TPG you may me big now but how big will you be without customers?

Good luck to all in the same boat, we will either sink or swim.

Cheers

[alanguide]

Manila was mentioned earlier. Many large Australian companies, including banks, outsource their telephone operations to Manila. Apart from an occasional accent problem, I have found  them very helpful if treated in a courteous and friendly manner.

Also, I may be in the minority of posters, but so far I am satisfied that having made the decision to stop offerng email (which first infuriated me) TPG were actually thoughtful in setting up the option to keep the email address and go to TMC. I opted in weeks ago and all has gone smoothly so far. The TMC support emails are answered promptly. And so far, I have not lost any emails, as reported by some.

[mingo]

I'm so disappointed. Ive been a customer for 15yrs.  What a hassle to have 2 service providers now. I'll be looking to move if the cost is more than other NBN providers do for internet and email under the service contract.

[BrettO]

I've been a TPG customer for 15 years. We're on the ultra plan and Telstra are prepared to match it for 12 months. Looks like I'll be churning... I've got to start changing 15 years worth of subscription emails first Shame, I really liked TPG. 

[serena101]

Hi Team

I got an email from the messaging company, so are they taking over our email from TPG?  and are these charges in the email they are talking about seperate to our tpg bill? or is it just saying what the charges are and it will be included in our TPG bill?  Also if these charges are seperate are we to sign up to something, i can not see a link in the email saying so if its not spam that is.  I have a vague memory of getting an email from them once before and deleted it thinking it was spam

Any pointers in the right direction will be greatly appreciated

Serena

serena101@tpg.com.au

[kate_]

Hey @serena101, we made the decision to stop providing email services so we can continue to focus on our core products. We have now migrated our customers who opted into The Messaging Company. We're covering the costs of emails with TMC until September 2024, and the pricing structure from there has recently been published by them. These charges will be separate to your TPG bill, and will be coming from TMC.

If you'd like us to check if your email has been fully migrated, send me a PM here.

[alanguide]

Stopping email services could have been a huge inconvenience, and although the decision to do so is very regrettable, IMHO TPG must receive credit for making this arrangement with TMC. Also, I feel that the TMC charges are not unreasonable. Everything has gone smoothly for me so far. The only problem is a small amount of spam (which ironically goes to show how good the TPG spam filtering was!).