The Slowest speeds

[Adamwells123]

Why has my internet at home been so slow over the last month. This combined with general outages is unacceptable.

[BasilDV]

Welcome to the Community @Adamwells123.

What speed are you currently getting? Do you know what speed tier are you on?

What troubleshooting have you done so far?

Are you using a WiFi or a Wired connection? If via WiFi, are you connected to the 2.4GHz or 5GHz band network?

Did you test the speed via Wired for comparison?

BasilDV

[Adamwells123]

5Ghz wifi sitting next to the modem. Getting 19mbps. Should be ~50. I am more than disappointed that your site says <20mbps is "acceptable". Have restarted modem several times. I cannot plug a computer in.

Internet drops out completely intermittently thought the day and evening.

[BasilDV]

I see. We'd like to look into the account and run some tests.

Shoot me a PM with your TPG username or customer ID number to assist you further.

BasilDV