Get online support
Are you able to use the wired connection?
The TPG modem is pre configure however it can goes wrong while trying to connect to TPG network.
If this is the case you may need to set up manually.
If still with issues please advice
My records also shows that you are connected for few hours already.
Connected at: 2020-06-01 09:41:50
Connected for: 4h 35m
IF still on difficulties please advice