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Trying to get my wifi connected to NBN

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Level 1b
Hello,
I have a text message saying to watch a 2 minute video to set up my nbn I have done so but it’s still not connected. Three green lights and a red light on the wifi.
Can someone assist me?
3 REPLIES 3
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Level 1b
Hello?
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Moderator

Hi there,

 

Are you able to use the wired connection?

The TPG modem is pre configure however it can goes wrong while trying to connect to TPG network.

If this is the case you may need to set up manually.

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/td-p/709

 

If still with issues please advice

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Moderator

My records also shows that you are connected for few hours already.

Connected at: 2020-06-01 09:41:50
Connected for: 4h 35m 

IF still on difficulties please advice