TPG Community

Get online support

USAGE data NBN home phone/internet

ged147
Level 3

Can you explain why usage data has become useless/hopeless/frustrating, you choose which it is? I can't decide which, but it is for sure one of these.

In previous months it has been occassionally missing data for a day then returned ok. Not happy but ok. Then in it's worse, thus far, it not only missed several days, but when it back filled the data it was in a jumbled order, not alpha numeric???  And it left out one day completely, that I missed such that my last day access was thottled to constant buffering!

Now I start this month and I only get first 5 days data and nothing more. After being transferred several times I find out this data comes direct from my modem. Modem is working fine so what is it TPG is incorrectly doing to list my data usage?

I was told 24 to 48hrs to resolve it and right now we are 49hrs and still no resolution. How hard could it be???

Smiley Sad

 

24 REPLIES 24
BasilDV
Moderator

Hi @ged147 

 

We'd like to check the status of your case.

 

Please send me a private message with your account details.

 

BasilDV

ged147
Level 3

I had done my part when you asked. It's coming up to 54 hours...you will let me know (or my beneficiaries in my will) when it's fixed?

BasilDV
Moderator

Hi @ged147 

 

This has been raised to our Network Engineers and updates will be provided once available.

 

BasilDV

BasilDV
Moderator

Hi @ged147 

 

Our team is still working on completely resolving the issue with the usage data, and some are already posted.

 

Further updates will be provided once available.

 

BasilDV

BasilDV
Moderator

Hi @ged147

 

The issue with the data usage has been resolved.

 

Let us know if you need further assistance.

 

BasilDV

ged147
Level 3

Thanks BasilDV, however I hope the data will be loaded alphanumeric (which it still isn't) and usage updated on a daily basis going forward.

 

Aubrey
Moderator

Hi @ged147, we'd like to take a closer look at this. Could you send us a screenshot of what shows up when you check your usage? You can send it through via PM.

 

Thanks,

Aubrey

ged147
Level 3

Thank you Aubrey for your resolution to current period issues. I will wait until during the next period to accept as solved.

Aubrey
Moderator

Just flick us a message if you ever need any help.

 

Kind regards,

Aubrey