Ultrafast offer - Speed Issue

[plee]

I joined ultra fast (250)offer today and recived an eamil that plan change has been completed.

I checked the speed after the power cycle the modem/HFC NBN device. 

Found actual speed is slower than (50) plan I used to have.

I have contacted support and perform the the power cycle the modem and hfc device and provide speed for conneting only single device using wirless and wired.

Wireless was 36 ~ 39 mbps

Wireed was 44 ~ 69 mbps

I hope tech support can sort this issue out. Beause few month a go I tried 100 plan and speed was not much different from 50 plan so went back to 50. I felt faster plan performes not better than 50 in my case.

[plee]

http://tpg.speedtestcustom.com/result/645787e0-0732-11ec-a246-c782920076e2

[Riezl]

Hi @plee ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community