Unable to hear when I receive calls through VPN

[chawa]

I have the same issue with my Cisco Jabber Client and using anyconnect VPN at home. 2-way video works but audio is one way. As soon as I disconnect the VPN and just use the internet, I get 2-way audio and video. If I tether my phone to my laptop which is on optus and connect to the VPN, I don't have the issue.

[Ahra_G]

Hi @chawa,

This particular issue was raised to our Engineering Team and have found no fault on the network. 

Have you already reported the issue to the VPN provider? 

-Ahra_G

[chawa]

Yes I have reported it to the VPN provider Cisco and they could not find any issue, they pointed me back to the ISP because i am able to get it to work on any other provider but TPG.

[Ahra_G]

That's noted, @chawa.

I've raised the issue now to our Engineering team to check what seemed to the issue. Updates will be provided via phone call or SMS where possible. 

Thanks! 

Ahra_G

Yes I have reported it to the VPN provider Cisco and they could not find any issue, they pointed me back to the ISP because i am able to get it to work on any other provider but TPG.