Unable to send email on VPN

[signda]

When I am logged into my VPN (on an Sydney server) the TPG mail server rejects my emails from Microsoft Outlook.

I get

Task 'XXXXXX@tpg.com.au - Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Is this a policy of TPG or a problem?

It is very annoying having to shut down my VPN just to send an email!

Thanks,

David

[david64 · Accepted solution]

Hi @signda . Did Outlook ever work when using VPN?

What port and security setting are you using?

If using port 25, try port 587.

[Shane]

If the issue still persists, we suggest to raise this to our postmaster for real-time test and investigation, you can send an email to postmaster@tpg.com.au

When I am logged into my VPN (on an Sydney server) the TPG mail server rejects my emails from Microsoft Outlook.

I get

Task 'XXXXXX@tpg.com.au - Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Is this a policy of TPG or a problem?

It is very annoying having to shut down my VPN just to send an email!

Thanks,

David

[signda]

Wow! No it's never worked but changing the port id sorted it straight away!

Many Thanks!

Why 587?

David

[david64]

@signda . You'd have to ask the VPN provider why they block port 25.

In Outlook, you can try a security setting of STARTTLS for encryption for sending and receiving.

[Reading1]

I Have also been having lots of trouble sending emails with my VPN over the last 3-4 months, i thought it may of been my VPN. I have been using the same VPN provider for 5 years and never had this issue before. I have loooked into changing my port to 587 and that doesnt work either?  So tell me why does it work intermitentaly ? 

[Ahra_G]

Hi @Reading1, 
 

We'd recommend to send an email directly to our PostMaster:  postmaster@tpg.com.au

That way, you can provide more information that the team would need for further investigation. 

Thanks! 

Ahra_G