Hi @garycawte, we are sorry to know that you are having issues with the service and we apologise for the inconvenience this has caused you.
We recommend having a read of these community articles, which may help with your concern:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hope you have been well.
May i ask a question please.
When i send an emaill the recipent advises me that the email has to be retrieved from the junk folder. Can you please advise what i can do to resolve this.
* Using Thunberbird 91.2.0 32 Bit