Unstable 5g home broadband

[allanchelliah]

Hi there, I am trialling the 5g home broadband with TPG. The download speed is really unstable at different times of the day, and it is stalling my Netflix and this happens about 10 times in an hour. I checked the speed and it goes down to 10mps and the the next minute it goes back to 70 or 90mps. This is really not a good service for watching Netflix. Nbn was more stable.

I have attached a screenshot of my speed at 8.15 Sydney time. This is when everyone watches TV and movies!

[Ahra_G]

Hi @allanchelliah, 

We recommend to check out this article and see if it will help improve the speed: 5G Home Broadband - Troubleshooting Speed issues

If the issue persists, PM us with your TPG account info so we can run tests with your service. 

Thanks! 

Ahra_G