Upgrading Plan

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Level 1d
Customer service always promised on this and that days. But when the day arrived still nothing happened again and again. It already 12 days since I got email related to upgrading plan. And it still in progress. How and when will it be done? Many calls and chats have already done. So tired about that.
2 REPLIES 2
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Moderator

Hi @Soksitha

 

We've managed to check the status of your request and we can confirm that the new plan - NBN25 has been activated since yesterday. If you still encounter an issue with your new plan, do not hesitate to let us know. 

 

Best regards, 

Angeli