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Upload Speed is Very slow NBN50

dsharma0582
Level 2

999BD906-B9BA-40CB-8187-9B5A521A9704.jpeg

Please can you suggest? 

5 REPLIES 5
BasilDV
Moderator

Hi @dsharma0582

 

Welcome to the Community!
 

What troubleshooting have you tried so far?

What modem/router are you using? 

 

Did you test the speed via Wired or WiFi connection?

 

BasilDV

dsharma0582
Level 2

I have tested via wifi using 5 ghz connection. My router is TP link Model Archer C1200 (black).

 

 

BasilDV
Moderator

Hi @dsharma0582

 

We'd like to check on this further.

Shoot me a PM with your TPG username or customer ID number.

 

BasilDV

dsharma0582
Level 2
As suggested by you guys, I’ve tried rebooting the router also tried testing the speed over the wired connection, still the upload speed is way too low. Please urgently help as it is affecting my video conference calls.
BasilDV
Moderator

Hi @dsharma0582

 

We've reset your NBN NTD connection. Please reboot the router again and test the speed on both WiFi and Wired connection.

 

If you are still getting a low upload speed, shoot me a PM with your preferred time and best number to be contacted today.

 

BasilDV