Upload Speed is Very slow NBN50

[dsharma0582]

Please can you suggest? 

[BasilDV]

Hi @dsharma0582

Welcome to the Community!
 

What troubleshooting have you tried so far?

What modem/router are you using? 

Did you test the speed via Wired or WiFi connection?

BasilDV

[dsharma0582]

I have tested via wifi using 5 ghz connection. My router is TP link Model Archer C1200 (black).

[BasilDV]

Hi @dsharma0582

We'd like to check on this further.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[dsharma0582]

As suggested by you guys, I’ve tried rebooting the router also tried testing the speed over the wired connection, still the upload speed is way too low. Please urgently help as it is affecting my video conference calls.

[BasilDV]

Hi @dsharma0582

We've reset your NBN NTD connection. Please reboot the router again and test the speed on both WiFi and Wired connection.

If you are still getting a low upload speed, shoot me a PM with your preferred time and best number to be contacted today.

BasilDV