User Webpage not reachable

[skozzy]

Some time yesterday (18-may) I can no longer access my tpg website, the users.tpg.com.ua/username one, via control panel it times out, and trying to load the url on a web browser also times out. On the status page there is nothing showing to say it is down or whatever.

[Erika]

Hi @skozzy, 

Welcome to TPG Community! 

We’d like to get to the bottom of this.

Can you please send us a screenshot of the error message you're getting?

Cheers, 

[jimmae]

I'm also getting nothing. No one can access the page.

I'd suggest your entire web hosting service is down given I can't even get a response back from the subdomain.

[Erika]

I've this escalate to our webmasters. 

Can you please PM us your best contact time and number for updates? 

[jimmae]

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@Erika wrote:

Can you please PM us your best contact time and number for updates? 

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Mine's not a critical case; just passing on more info so it gets resolved. I've subscribed to this thread, so I'll work from the updates here.

[skozzy]

users.tpg.com.au/skozzy will not load, it says the site can not be reached, and if I am in the control panel where we manage our user files it wont even open any of the tools.

cyberstore.tpg.com.au doesnt resolve.

 Also the server status page shows web hosting a no reported issues, although there is

[fisherc]

I can also verify that the users.tpg.com.au server has not been operating since 18 May.

After a lengthy phone call I was asked to send detailed email to webmaster@tpg.com.au

No reply - so sent a follow-up second email. Again no reply!

Tried sending to helpdesk@tpg.com.au and at least received a reply this time.

So far poor response from TPG.

[Erika]

Hi @jimmae,

We'd like to gather more information regarding this concern.

Can you please PM us your customer ID and your website please?

Thanks,

[Erika]

Hi @fisherc, 

Apologies for the trouble. 

I've chased this now with our webmasters.

We'll be providing you updates where possible.

[Erika]

Hi @skozzy, @jimmae and @fisherc!

We've received an update from our Webmasters that our server data has now been restored. 

Please retest and let us know how it goes. 

Cheers!