For newly installed services or modem that requires set up, I would recommend checking out this article:
For further help, kindly PM us with your TPG username/Customer ID so we can have our Tech team to perform troubleshooting along with you.
Help!! All the necessary lights on the modem are on, instructions have been followed exactly, but we keep getting stuck on the ‘auto configuration’ window, we have tried waiting it out, rebooting, resetting and also using the IP address web page for manual configuration but it won’t load on any device. We have tried calling TPG but get left on hold for 40 minutes then hung up on