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Very Slow Upload speed - NBN 50

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Level 2

Same problem. Extremely slow upload speed on NBN - 0.08 Mbps. It takes me an hour to make 300K email attachment, if I am lucky enough to successfully make it at all. Upload speed was quite ok for a few years, but dropped drastically last month. I am on 300 GB NBN contract (DSL).

Moderator

Hi @mchief,

 

Welcome to TPG Community!

 

We'd like to look into your account for better understanding of the situation.

 

We tried to locate your account using your community details to no avail.

 

Please send me a PM with your TPG username or customer ID number.

 

How to send a PM? Click here.

 

Regards,

BasilDV

Level 2

Hi @BasilDV ,

Please find my details in PM.

 

Cheers

Moderator

Hi @mchief,

 

Thanks for providing your account details and the speedtest result via PM.

 

Based on the screenshot you provided, it looks like the main issue is on the Upload speed. We performed tests and the upload speed that the modem detected was actually 25Mbps. So it looks like there's something off between the transfer of data from your modem to your devices.

 

We have refreshed your connection to see if that will improve your connection speed. Can you run a test and let us know how it goes?

 

Regards,

 

 

Level 2

Thanks @Will , it's all OK now!.