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Very Slow Upload speed - NBN 50

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Moderator

Hi @zeehaen2,

 

Welcome to the community!

 

We're sad to know that you're slow upload speed with the service. We'd love to help and get to the bottom of this, to better understand the status of the connection. Please PM me your account details (Username/Customer ID together with the address on file.

 

In case you need a reference: How do I private message (PM) in the community

 

Regards,

 

 

 

Same issue here. Extremely slow internet upload speeds and I'm on the NBN FTTN Superfast. This is time-precious work for clients, I have been waiting 2 days to deliver a 5gb file! 

 

Not impressed and don't want to waste my evening on hold on the phone! 

 

http://tpg.speedtestcustom.com/result/0d906550-dbb2-11ea-8c0a-b315eca3b18f

 

Please tell me how I should proceed.

Level 1b

Hi Shane,

 

I have the same issue (see below). Will send you a PM also.

Capture.PNG

 

 

Moderator

Hi @dhaines,

 

Thanks for sending us your details. I was able to locate the account and ran an initial test the result shows a passing speed on the line getting 0.76Mbps upload speed is passing based on the service's plan NBN12. The NBN12 comes with 1Mbp upload speed.

May we know what's the highest speed (download and upload) you were able to get ever since you signed up with TPG NBN?

In the event that you require a high upload speed bandwidth for daily internet usage, you may check this article below.
 

Guide to choosing the best TPG NBN Plan for you.

Let us know how it will go and should you require further assistance.

 

Regards, 

 

 

Hi Shane,

 

I have the same issue (see below). Will send you a PM also.

Capture.PNG

 

 

Level 1c

Hi,

Ihave the same problem.  is yours solved?

 

Moderator

Hi @jejc85, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Level 1b

 


@cdunbar2602 wrote:

 

Ended up finding out there was a setting in the TPG router that was limiting uploads to 1MB.  Unticked that and it fixed the problem.


Thank you @cdunbar2602! That was exactly the problem I was having. I didn't realize this was an issue for almost 2 years, just noticed it recently with WFH and zoom calls have been horrible.

 

What I did was going to router settings, go to QoS Settings, and noticed upload speed was capped at 970 Kbps. I changed this to 1000000, which is what download was set to, and I now get 20 up

Level 1d

Hi, can you post how to fix this?

got the same issue, very slow upload speed. 0.3mbps

 

tangming82gz

Moderator

Hi @tangming82gz,

 

I was able to locate the account using your community details and we've seen that there has been a line fault affecting the service. This issue is now being handled by our Engineering Team, we'll chase this with them for additional reference on the ongoing investigation. Updates will be provided when it becomes available, we apologise for any inconvenience.

 

Regards,

 

 

Hi, can you post how to fix this?
 

got the same issue, very slow upload speed. 0.3mbps

 

tangming82gz

Level 1d

Thanks very much Shane.

 

May I know when this can be fixed faster? so far I can't upload documents for work and cause extreme delay.

 

My plan is NBN100, so this extemely slow upload speed shouldnt be happen

 

http://tpg.speedtestcustom.com/result/59731f10-3410-11eb-bb34-918c0d9fffb0

 

Tommy

 

Moderator

Hi @tangming82gz , we'll make a follow up with our Engineering Team to fast track the resolution. Kindly await further updates via SMS or phone call. We apologise for the inconvenience.