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Level 3

many thanks Shane - solves a major problem for us, much appreciated. We will be upgrading but I've also got my wife's office to upgrade first (bad timing - home & office instals overlap) and I'll take up your offer of an Account Specialist when I've got my questions clear in my mind,

thanks & best regards


You're welcome @Ascidian99.


Feel free to send me your best contact number and preferred time. Smiley Happy


We'll wait for your response.



Level 1a

Hi Shane


Just to clarify your last message to Ascidian99,  are you saying you can port your static IP address from your ADSL2+ account on the TPG network to the new NBN service with TPG.  I too use TPG's web hosting service and have a static IP address on my ADSL link which I use to access my computer at home from the Internet.  I was under the impression that TPG does not offer static IP address with a NBN service!?  I desparately need to have a static IP address, so if it is not available from TPGs NBN account I will need to look elsewhere. My account with TPG stretches back to about 2003.  (un: ash255)


Hi @ash255,


The static IP of the residential ADSL2+ service can't be ported to an NBN residential plan/account.


If you would like to have a static IP address, then you may upgrade to our NBN small business account. You may check this link for more information.


Kind regards,