What happened to the speed?

[pbsmith22]

I live in South-East Metropolitan Melbourne and have a NBN FTTN 50 account.  Why has my residential NBN speed gone from over 30Mb/s up to January down to 14 Mb/s now?

[BasilDV]

Hi @pbsmith22

Thanks for raising this to our attention.

We've created an article that will guide you on How to check the connection speed on your NBN FTTN/FTTB service

If you've tested the speed using a WiFi connection, then signal interference may be causing the issue. Here are some articles that will help you improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Here's another article to troubleshoot a Slow speed issue.

If you need further assistance, please send me a PM with your TPG username or customer ID number.

BasilDV