TPG Community

Get online support

What happened to the speed?

pbsmith22
Level 2

I live in South-East Metropolitan Melbourne and have a NBN FTTN 50 account.  Why has my residential NBN speed gone from over 30Mb/s up to January down to 14 Mb/s now?

1 REPLY 1
BasilDV
Moderator

Hi @pbsmith22

 

Thanks for raising this to our attention.

 

We've created an article that will guide you on How to check the connection speed on your NBN FTTN/FTTB service

 

If you've tested the speed using a WiFi connection, then signal interference may be causing the issue. Here are some articles that will help you improve your home WiFi network.

Here's another article to troubleshoot a Slow speed issue.

 

If you need further assistance, please send me a PM with your TPG username or customer ID number.

 

BasilDV