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Wifi not working on google chrome android

redzic
Level 2
Hello, about a week ago chrome stopped working on my android and laptop.
Every app such as Facebook, instagram, speed test all work on wifi, but anything that requires a browser won't connect (even with Facebook, if you click on a link that requires a browser it won't work).

I called the hotline and they said hard resetting the modem (HG659) should work, but it hasn't
8 REPLIES 8
adib_rahmang
Community Manager

Hey @redzic,

 

What kind of error do you get when you try to visit a website?

redzic
Level 2
Site cannot be reached

DNS_PROBE_FINISHED_NXDOMAIN
alanguide
Level 7

Have you tried another browser?

redzic
Level 2
Just tried Firefox on my android.

It says "address not found"
kate_
Moderator

Thanks for confirming. Do you see the same errors on another device? How about when you use your mobile data, or another Wi-Fi network?

redzic
Level 2
Mobile data on the androids works. Hotspot on the laptop using the mobile data every thing works. It's just wifi that fails with Chrome

Laptop chrome gets the same error as the android
Second android device, the same thing happens

Don't have access to another wifi network sorry
kate_
Moderator

Gotcha. Can you send me a private message here? We'll take a deeper look into what's going on.

adib_rahmang
Community Manager

Can you send me a DM please? @redzic