Get online support
I have a 50GB/50GB shaped NBN bundled account. A number of the following issues have been regular problems for the past 2 years, and the service is getting worse:
I've been with TPG since 2002. There's been a general decline of services over the past couple of years. The 30MB webspace is no longer supported. E-mail services have been terminated. During this period, the cost of the plan rose 10%. Typical corporate progression. Cut quality of services for short-term savings absorbed by executives and shareholders. Time to move on I think.
We've loved having you around @Catfish, we'd love to keep you around. We're keen to get a closer look at your account and check out your NBN plan and notifications.
Send us a private message and we'll get on top of things.
Done, but these issues clearly affect multiple accounts. TPG has been aware of the most serious of these issues (off-peak usage logged as peak) for at least 7 days, and it's still broken.
I see that the 80% usage warning e-mail notification is now working in some capacity, because I just received one thanks to the above issue. The broken comparison graph and usage logs (Display Usage link) in the My Account control panel have been restored. However, the values under 'Current Period Usage Details'/usage bars and the comparison graph still do not match (unless, of course, it's not logging anything at all, ie, off-peak), and it appears to be the latter that is used to determine the threshold for throttling. This needs to be fixed. The value in the comparison graph also more closely matches the values in the usage log table.
I've responded to your DM, @Catfish