email not sending

[adsl]

Hi i rang TPG tech support 8th July a bout an error  with my emails (as per attached file). Wed 13/7/2022 not action has taken place. I am using office outlook 2021, I have been for mths now. TPG is very slow in helping. I can use web page to send seems to be sufficient to them.

I am able to receive but not send via outook so my password is correct.

[BasilDV]

Hi @adsl

We'd like to look into the account further to best understand the situation.

Shoot me a PM with the affected email address for checking.

BasilDV

[david64]

Hi @adsl . Have you enabled SMTP Authentication in Outlook?

Do you know if your WAN ip address might have changed at the time you started having mail problem?

[adsl · Accepted solution]

enabled SMTP auth and now sending.

I had not changed any settings for problem to start in first place. However it fixed it. Thanks to BasilDv and david64