fttb down?

[mohamedhammoud]

Hi there,

I joined TPG fttb this week, but I've been unable to access the internet since last night (12/11/2020) from 10:00 pm. I am still unable to access the internet. I still cannot access it now. 

Is there an issue with fttb at Darlinghurst? 

I tried calling the support centre last night but there were major delays due to the severe weather, so throught I'd try again today. 

Any advice/suggestions?

Thanks.

[BryanR]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,

Bryan

[SteveK]

Have you powered OFF your modem.... then turned back on after 60 secs?

[BasilDV]

Hi @mohamedhammoud

Welcome to the Community!

We were able to locate your account using your community details and checked the line, but was not able to detect any fault.

The modem status is online and working within specification.

If you are not able to get the internet, please check if your devices is connected to the WiFi network of the modem. Also, try to use a Wired connection to confirm if the internet is working.

Let us know how it goes.

BasilDV