internet not connected with new modem, new plan

[4642040]

My 86yo mother had to change to a new plan - new modem received and connected

modem suggests wifi working - but no internet

was told manual connection would take 24-48 hours - now 72 hours and no internet!

cant get phone support = had a call back at 11 am with a recording saying no-one could talk to me

now on hold...on the siupport line

what is wrong with tpg?

also  - at the same time had a new sim card- told it would take 2-3 hours

still no reception after 24 hours - again - cant access technical support ....

[david64]

Hi @4642040 . What type of NBN connection do you have?

What model wifi router did you receive?

What is the state of the lights on the NBN box (if there is one) and the router?

Is it a Bundled NBN/VOIP phone plan (even though you may not use the phone)?

You can login to the router admin and check the configuration.

The main settings are PPPoE, username and password.

[Ahra_G]

Hi @4642040,

Have you already received activation confirmation for both your internet and mobile service? 

Please send us a private message and we'll help check your account and sort out your internet. 

-Ahra_G