i have nbn50 when im not downloading anything my speeds are great both download and upload sitting around 38mbs to 48mbs wich im happy with but as soon as i start downloading dosnt matter on what device wired connection or wireless my download speeds are 1mbs to 4mbs and its absoloutly rediculous.
Welcome to the Community!
The transfer rate of the files that you are downloading will depend on their server or seeder, which we don't have any control.
They may have experienced a bandwidth issue as many customers are trying to download the same file from their server.
There are a lot of factors that we don't have any control, which you may check with their support.
Just following up on this query:
I noted that you have been contacted by our Help Desk.
Were you able to perform some download tests etc,. ?
Can you provide example of "files" being downloaded ( and associated links )