nbn50 very slow speed

[aminakbari944]

Hi there,

it's been one month that i have very weird speed my plan is nbn50 but i'm getting under 5 mbps i don't know what to do.

[mkhannbn]

Same with me. my internet speed is also very slow. moreover when I try to test my interned speed test from myTpg app I am getting this error.

but connection status show working, Don't know why it is not working and what to do?

[BasilDV]

Hi @aminakbari944 @mkhannbn 

Did you test the speed via WiFi or Wired connection?

What troubleshooting have you tried so far?

Just send us a private message with your account details.

BasilDV

[aminakbari944]

are you in lease?

because as far as i know you must be in contract to get the best performance.