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nbn50 very slow speed

aminakbari944
Level 2

Hi there,

it's been one month that i have very weird speed my plan is nbn50 but i'm getting under 5 mbps i don't know what to do.Screenshot 2023-12-28 122903.png

3 REPLIES 3
mkhannbn
Level 2

Same with me. my internet speed is also very slow. moreover when I try to test my interned speed test from myTpg app I am getting this error.

interneet speed test.png

connection status.png

 

but connection status show working, Don't know why it is not working and what to do?

BasilDV
Moderator

Hi @aminakbari944 @mkhannbn 

 

Did you test the speed via WiFi or Wired connection?

What troubleshooting have you tried so far?

 

Just send us a private message with your account details.

 

BasilDV

aminakbari944
Level 2

are you in lease?

because as far as i know you must be in contract to get the best performance.