paid for Superfast internet and last few weeks getting 30-50mbps

[LongTerm]

When I was first offered Superfast nbn I got around 250+ mbps, now im lucky if i get 80-90 and most days and nights its 30-50.

Ive rebooted all my devices and yet still get rubbish speeds.

TPG please fix this as im not getting what I am paying for.

Jon

[kate_]

Hey @LongTerm, we're here to help get your speeds back to where they should be.

Send me a PM and we'll get to the bottom of what's going on.

[adib_rahmang]

Thanks for all the info. Have you tried testing out the connection with an ethernet cable yet?

We’ll also get you to fill out the following details so we can pull up your account.

[LongTerm]

I replied to yours and Kate's PMs.