replacement of nbn connection box

[chrisltg01]

Dear TPG support team,

After we replace the TPG fault modem, the WAN light is still off. There is no internet.

Talked to one NBN engineer who help fixing my neighbour's network, he mentioned if the green light on NBN black box is off, then the NBN box is to replaced also.

Can we request to replace the NBN connection box.

Thanks.

Chris Li

[BasilDV]

Hi @chrisltg01

Thanks for raising this to our attention.

The pictures you attached seems to be corrupted as we can't view it.

We'd like to confirm if the NBN Box is faulty for us to raise a fault and process a replacement.

Please send me a PM with your TPG username or customer ID number.

BasilDV

[chrisltg01]

Thanks @BasilDV , the NBN engineer help replace the connection box already, it looks good, but internet access is still wating sync process,

"You newly installed broadband equipment is waiting to be automatically configured."

[BasilDV]

Hi @chrisltg01

Glad that the NBN box has been replaced.

We checked your connection and it shows that the modem/router needs to be configured.

We've created an article that will guide you on how to do it.

• Setup and Configuration for TP-Link VX420-G2v modem/router

Click on 'Configuring Modem (if required)' button for the instructions.

BasilDV

[chrisltg01 · Accepted solution]

It's working right now. Thanks.

[BasilDV]

Great!

Let us know if you need further assistance

Cheers!

BasilDV