slow speed

[psherrin]

6.4 mbps download speed thats when nbn is working normaly max speed 4.0 or less.home phone stops working nearly every day. internet stoped working sunday night at 10.30pm had to wait for it to start.saw the bit about restting modem doesnot do anything. did a speed test who is having who on

[BasilDV]

Hi @psherrin 

Welcome to the Community!

We were able to locate your account using your community details and tested the NBN line.

There's no fault within the NBN network and the modem is getting a good connection speed with 118 Mbps Downstream and 22 Mbps Upstream. We've created an article that will guide you on how to check it.

Refer to this link: How to check the connection speed on your NBN FTTN/FTTB service

We've also created an article that will guide you on how to troubleshoot a slow speed issue. Check it here.

Let us know if you need further assistance.

BasilDV