Get online support
sorry for the delay ive been away i have now installed Cat6A cables from nbn box to router and from router to local computer and the speeds have not changed.
I have rebooted the nbn box and the modem.
Hi @brisvagas2020,
Thanks for getting back to us, please shoot us a private message with your best contact number and preferred time. We'll have one of our Technicians contact you for further test and investigation about the NBN speed boost.
How do I private message (PM) in the community
Regards,
sorry for the delay ive been away i have now installed Cat6A cables from nbn box to router and from router to local computer and the speeds have not changed.
I have rebooted the nbn box and the modem.
Thursday the 13th is best for me at 3:30pm Brisbane time.
phone number is 0492XXXXXX
Thanks.
Thanks for confirming, @brisvagas2020.
Call back is all set on your requested date & time.
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app
Regards,
Ahra_G
Sorry to say something has come up and i can't make tomorrows time is there anyone available now?
We'll request for someone to contact you today between 4:30PM - 5:30PM.
Thank you.
BasilDV
Great thank you.
We understand that our Tech team has been in touch and managed to resolve the issue after the factory reset of your modem/router.
If you need further assistance, please let us know.
BasilDV
Yes all good now thank you for the help!!!
You're welcome, @brisvagas2020. We're glad to know that the NBN Speed boost has been applied. Let us know should you require further assistance.
Cheers!
Yes all good now thank you for the help!!!