very poor wireless broadband performance

[ianmckinnon]

My home wireless broadband is performing very badly. Sometimes not all. When working am only getting 1 or 2 MBS

[BasilDV]

Hi @ianmckinnon

The Home Wireless broadband service will give up to 20 Mbps speed only.

If you are getting 2 MB/s (16 Mbps), then it is within range.

Is the issue time specific? What speed were you getting when it is performing poorly?

What troubleshooting have you already exhausted?

BasilDV

[ianmckinnon]

Is the issue time specific?

over the last 15 hours

What speed were you getting when it is performing poorly?

Zero (unusable) for prolonged periods

What troubleshooting have you already exhausted?

restarted modem, checked firewall is OK

[BasilDV]

Thank you @ianmckinnon.

Have you tried to relocate the modem/router near a window? Are you not able to use the service as of the moment?

What's the light status of the modem/router?

BasilDV

[ianmckinnon]

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Have you tried to relocate the modem/router near a window?

The modem is in the same place it has been in for 6 months.

The 4G signal strength is about the same as always (-112 to -114 dBm).

Are you not able to use the service as of the moment?

Now usable (1mbs)

What's the light status of the modem/router?

Red

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[BasilDV]

Thank you @ianmckinnon.

We'd like to arrange a call from our Tech team to check on this further.

Please shoot me a PM with your preferred time and best number to be contacted today.

BasilDV