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very poor wireless broadband performance

ianmckinnon
Level 2

My home wireless broadband is performing very badly. Sometimes not all. When working am only getting 1 or 2 MBS

5 REPLIES 5
BasilDV
Moderator

Hi @ianmckinnon

 

The Home Wireless broadband service will give up to 20 Mbps speed only.

If you are getting 2 MB/s (16 Mbps), then it is within range.

 

Is the issue time specific? What speed were you getting when it is performing poorly?

What troubleshooting have you already exhausted?

 

BasilDV

ianmckinnon
Level 2

Is the issue time specific?

over the last 15 hours

 

What speed were you getting when it is performing poorly?

Zero (unusable) for prolonged periods

 

What troubleshooting have you already exhausted?

restarted modem, checked firewall is OK

BasilDV
Moderator

Thank you @ianmckinnon.

 

Have you tried to relocate the modem/router near a window? Are you not able to use the service as of the moment?

What's the light status of the modem/router?

 

BasilDV

ianmckinnon
Level 2

Have you tried to relocate the modem/router near a window?

The modem is in the same place it has been in for 6 months.

The 4G signal strength is about the same as always (-112 to -114 dBm).

 

Are you not able to use the service as of the moment?

Now usable (1mbs)

 

What's the light status of the modem/router?

Red

 

 


 

BasilDV
Moderator

Thank you @ianmckinnon.

 

We'd like to arrange a call from our Tech team to check on this further.

 

Please shoot me a PM with your preferred time and best number to be contacted today.

 

BasilDV