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very slow ADSL2+ download speed

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Level 3

Hello Support,


Since last Thursday, I am experiancing very slow internet download speed.

Download speed : 1.5 Mbps. ( my line speed is 7 Mbps and normaly I got 6.X Mpbs)

Upload speed : 0.6 Mbps.

Please refer to my test result :


Please let me know how to get a normal speed back agian.

Thank you.




Best Regards,


Hi @lucifer12,


I ran initial tests on your connection and it shows the service has been connected for 8h 27m and getting a passing speed on the line.


I'd like to confirm if the speed issue is occurring on a wireless device(s) such as Smartphone/Laptop.


If yes, we made an aritcle that will help you on how to improve your wireless connection available here.

Else, please run a speed test using a desktop/laptop connected via LAN/Ethernet cable and post the result here for additional reference.

I will wait for your response.



Level 3

Hello Shane,


Thank you for the update.

The test result, I ran it from my desktop. 

I will check out the speed again from the desktop again this evening.




Best Regards,


Hi @lucifer12,


You're always welcome. Let me know how it will go and I'll run additional test on your service.