13 numbers blocked

stevo_g
Level 2

I can make calls to all numbers EXCEPT for those beginning with 13. I receive a long beep everytime I make a call to a 13 number.

 

I'm also not able to PM a MOD. I get an 'Access Denied - insufficient privileges' message.

 

3 REPLIES 3
Riezl
Moderator

Hi @stevo_g ,

We recommend having a read of these community articles, which may help with your concern:

 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

stevo_g
Level 2

Hi Riezl,

Thanks for the reply; however:

 

* The phone works for incoming and outgoing calls except for calling 13 numbers

 

* I don't have permission for the PM function, per my second comment

 

Cheers,

Steve

Riezl
Moderator

Hi @stevo_g , kindly try to check if you can send a PM now.