Get online support
We'd like to conduct remote test to the connection. Please turn off the modem/router for 3-5mins and we'll run a test. Reply to this thread when it's turned off.
Thanks for getting back to me.
I just tried a trusty old Telstra T400 and have the same problem.I'm around all day today. Is there a way to PM my contact number to you?
Router and HFC modem are now powered off.
PM sent to @Shane with contact details.
I'm home today if someone wants to reach out.
Thanks for sending me your details. We arranged one of our Technicians to contact you tomorrow between 10-12NN AEDST. Make sure to keep your mobile phone available and let us know how it will go.