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Home phone line not working

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Level 1

There is no dial tone or any noise when I pick up the home phone. I get a busy signal when I dial my phone number from a mobile phone. The Internet works but is very slow.  I have unplugged all phones, then tested each one by one on different wall sockets, but there is just dead silence. I think this has been going on possibly 2 days.   Is this something TPG can check to see what's wrong, or should I call for a phone technician? 

1 REPLY 1
Moderator

Hi @Jessm,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and reviewed the account.

 

We understand that you were able to reach our Tech team and after some adjustments, the home phone is showing that it is active.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV