Home phone not able to make outgoing calls.

[ajmunro]

Like the title says.

First no incoming or outgoing calls.I reset modem and incoming calls ok now.

If I try to dial out all I get is a loud electronic buzzing sound .Dial tone is present when I pick up phone and start dialling.

Archer VR1600V modem,fixed wireless NBN

Thanks

[Anonymous]

Hi @ajmunro,

Welcome to TPG Community!

We have located the account using your community details. We have checked the status of your connection and we are not detecting any fault on the line or network that may affect your outgoing calls.

We'd like to know if you are able to make outgoing calls now and if not, please message us so we can investigate further. Thank you.

[Anonymous]

Hi @ajmunro,

If the issue still persist we would like to arrange a call from one of our a call from one of our Technicians for further investigation.

Feel free to PM us your best contact number and preferred time.

Cheers!

[ajmunro]

Rebooted modem again and outgoing calls working now.

Thanks

[Anonymous]

Great! We'll see how it goes and if the issue persists, please let us know so we can check further. Thank you.

[mgranger]

Still no good. Only engaged  signal after dialing number.

[Ahra_G]

Hi @mgranger, 

Let's have a look at the status of your homephone. Please send us a private message with your TPG Customer ID or username.

-Ahra_G