Home phone not working

[Jen1906]

Hello. I have a home phone NBN internet bundle. Internet is working and phone has dial tone but can't make or receive calls. Just get a continuous engaged tone after dialling. Can you help?

[Ahra_G]

Hi @Jen1906, 

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

I've managed to locate your account and have seen that the issue is now raised to our Engineering Team for further investigation.

Updates will be provided via phone call or SMS. 

Regards, 

Ahra_G