Hi @0295023385,
We recommend having a read of these community articles, which may help with your concern:
I've managed to locate your account using your Community details and have detected no line fault that can affect the homephone service.
I have since organised a call back to be made today, 03 May 2021, from a member of our Technical team to assist you in checking for any underlying cause of the issue.
Regards,
Ahra_G
