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fault with home phone

Hubert
Level 2

 

Not sure if this is the correct place for this query.

A number of times we answer our home phone/internet TPG bundle and the party on the other end (also TPG home phone.internet) bundle) end can hear us but we cannot hear them.

Sometimes takes 3-4 ring backs to get full service.

Some times we call them and get a message saying all lines are busy. Is this a fault with our service or the other TPG party?

Can supply phone numbers and addresses if required.

1 REPLY 1
Ahra_G
Moderator

Hi @Hubert

 

We recommend having a read of these community articles which may help with your concern:

 

 

If the issue persists, please send us your Customer ID or username via private message in order for us to assist you and be able to check the status of your connection. 

 

Regards,

Ahra_G