fault with home phone

[Hubert]

Not sure if this is the correct place for this query.

A number of times we answer our home phone/internet TPG bundle and the party on the other end (also TPG home phone.internet) bundle) end can hear us but we cannot hear them.

Sometimes takes 3-4 ring backs to get full service.

Some times we call them and get a message saying all lines are busy. Is this a fault with our service or the other TPG party?

Can supply phone numbers and addresses if required.

[Ahra_G]

Hi @Hubert, 

We recommend having a read of these community articles which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us your Customer ID or username via private message in order for us to assist you and be able to check the status of your connection. 

Regards,

Ahra_G