I’m unable to dial out on home phone

[walkerr777]

Hiya Team

I seem unable to dial out at all on my home phone. I receive the message, "The number you have dialed is not available on this service OCA 0163". 
The phone is new and I seem to be able to receive calls.

Any thoughts/ideas?

Kindest regards 

Rich

[david64]

Hi Rich.

Your account may be unfinancial (no prepayment for calls not included in your phone plan).

To check, login to "My Account" and look under NBN Digital Voice Services. 

[Riezl · Accepted solution]

Hi @walkerr777, if you are still having issues with the service, feel free to send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community