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I’m unable to dial out on home phone

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walkerr777
Level 2

Hiya Team

I seem unable to dial out at all on my home phone. I receive the message, "The number you have dialed is not available on this service OCA 0163". 
The phone is new and I seem to be able to receive calls.

Any thoughts/ideas?

Kindest regards 

Rich

1 ACCEPTED SOLUTION

Accepted Solutions
Riezl
Moderator

Hi @walkerr777, if you are still having issues with the service, feel free to send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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2 REPLIES 2
david64
Level 10

Hi Rich.

Your account may be unfinancial (no prepayment for calls not included in your phone plan).

To check, login to "My Account" and look under NBN Digital Voice Services. 

Riezl
Moderator

Hi @walkerr777, if you are still having issues with the service, feel free to send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

View solution in original post